Once Upon a Time
0  /  100

Privacy Policy

Last updated:[May 16, 2025]

1. Introduction.

This Privacy Policy (the "Policy") explains how A4 Chronicles, dba "Once Upon A Time" ("Once Upon A Time", "we", "us", "our") collects, uses, and discloses personal information through Once Upon A Time's website (the "Website") and its story writing platform (the "Platform", and collectively with the Website, the "Services").

By using or accessing the Services in any manner, you acknowledge that you have read and understand the practices and policies outlined in this Policy. Any capitalized terms that are not defined in this Policy are defined in our Terms of Service.

2. Information Collected and How We Use It.

In short: You and other users will have the opportunity to provide us with certain personal information about you and others. In addition, we may collect certain personal information automatically through your use of the Services. The rest of this section provides a more detailed explanation of the personal information we collect, how we use that personal information, and our lawful bases for processing that personal information.

2.1. Voluntarily Disclosed Information. The following table identifies the specific purposes for which you may voluntarily disclose personal information to us, along with our lawful bases for processing that personal information.

Purpose for Collection Type of Personal Information How we collect that information Lawful Basis for Processing
Account Creation; Communications between you and Once Upon A Time; Receipt of Products/Services (e.g., Memory Books) Name, Email Address, Shipping Address, Telephone Number Directly from you or another authorized user. Performance of a contract with you; Your consent
Account Login Name, Email Address (and if applicable, information from third-party login providers like Google) From you, or from a third-party provider if you choose to log in using such credentials. Performance of a contract with you; Your consent
Newsletter Subscription Email Address Submitted by you via a subscription form. Your consent
Subscription purchases and other purchases Billing information (processed by a third-party payment processor; Once Upon A Time does not have direct access to your full billing information) From you and processed by a third-party payment processor. Performance of a contract with you
Creation of Content (e.g., “The Life Book”, etc.) Whatever personal information you or another user chooses to include in submissions to the Platform. This may include audio content, video content, photos, and other information. Directly from you or another authorized user. Performance of a contract with you; Your consent
Marketing communications Email address, Name Directly from you. Your consent
Customer Support Name, Email Address, and any other information you provide. Collected from you when you contact us for support. Legitimate interest; Your consent

2.2. Sensitive Information.To the extent you submit personal information that is considered "special" or "sensitive" under applicable law (e.g., health information, religious beliefs, etc., if relevant to the memories being recorded), you hereby consent to Once Upon A Time's use of that personal information as necessary to provide the Services. You may withdraw this consent at any time by contacting us at privacy@onceuponatimestories.com

2.3. Automatically Collected Information.In short: Some information – such as your Internet Protocol (IP) address and/or browser and device characteristics – is collected automatically when you use our Services.

Whenever you interact with the Services, we automatically receive and record information on our server logs from your browser or device, which may include your IP address, geolocation data (if enabled), device identification, "cookie" and pixel tag information, the type of device you're using to access the Services, the amount of time spent on the Services, and the page or feature you requested. We use this data to improve the Services, understand user behavior, and ensure our advertisements are relevant. We collect this information with your consent (to the extent the information is not strictly necessary for our performance of the Services), to perform our contract with you, and for our legitimate interest of providing and improving the Services. You can learn more about our use of cookies and related technologies in our Cookie Policy (see Section 9).

3. Disclosure of Personal Information.

In short: We may disclose your personal information as detailed in this section.

  • Personnel and Third Party Service Providers: We employ personnel and engage other companies and people to perform tasks on our behalf and need to share your personal information with them to provide products or services to you (e.g., payment processors, cloud hosting providers).

  • Other Users/Viewers:If you submit personal information in your content, other authorized members of your project or group will be able to see that personal information. If you or another user make content available to the public via a link, anyone with that link may view the content and any personal information within it.

  • Third-Party Applications:If you choose to import content from or share content to Third-Party Platforms, we will allow those providers to access your personal information and content as required for interoperation. Their use of your information is governed by their own privacy policies.

  • Targeted Advertising: We may work with third-party platforms (e.g., Google, Meta) to advertise our Services. These platforms may use pixels or similar technologies on our Services to measure, optimize, and build audiences for advertising campaigns. You may be able to control these through cookie settings or platform-specific ad preferences.

  • Analytics Services:We use analytics services (e.g., Google Analytics) to understand how visitors engage with our Services.

  • Business Transfers:If we (or our assets) are acquired, or if we go out of business, enter bankruptcy, or go through some other change of control, personal information could be one of the assets transferred to or acquired by a third party.

  • Legal Compliance:We reserve the right to access, read, preserve, and disclose any information that we believe is necessary to comply with governmental requests, law enforcement or court orders, or enforce or apply our Terms of Service and other agreements.

4. Security.

We use commercially reasonable physical, managerial, and technical safeguards to preserve the integrity and security of your personal information. We also rely on the technical safeguards provided by third-party service providers we use. However, we cannot ensure or warrant that your personal information on the Services may not be accessed, disclosed, altered, or destroyed by a breach of any of our safeguards.

5. Your Rights.

In short: You can access and control your personal information as set forth in this section. Depending on your jurisdiction (e.g., if you reside in areas with specific data protection laws like GDPR, CCPA, PDPA, etc), you may have certain specific rights with respect to your personal information. These rights may include:

  • Right to Access: You may request a copy of the personal information we hold about you.

  • Right to Correction: You may request that we correct any incomplete or inaccurate data we hold about you.

  • Right to Object to or Restrict Processing: You may have the right to object to or restrict our processing of your personal information in certain circumstances.

  • Right to Data Portability:You may have the right to receive the personal information we hold about you in a structured, commonly used, and machine-readable format, and to transmit that data to another controller.

  • Analytics Services:We use analytics services (e.g., Google Analytics) to understand how visitors engage with our Services.

  • Right to Withdraw Consent: Where we rely on consent to process your personal information, you may withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.

Exercising Your Rights: Regardless of where you reside, you may be able to access and modify certain account information through your account settings. To exercise any of your rights, or if you would like us to modify or delete any personal information, please submit your request to privacy@onceuponatimestories.com

Please understand that it may be impossible to delete information completely due to backups and records of deletions. We may also deny a request if it is necessary to comply with applicable law, or if the information cannot be deleted without impacting the Services experience for other users, or for other legitimate reasons as permitted by applicable law. We may need to collect additional information to verify your identity before processing your request.

If you have authorized an agent to exercise your rights on your behalf, the agent may contact us at privacy@onceuponatimestories.com.

Supervisory Authorities/Complaints:We aim to address any concerns you may have about our collection and use of your personal information. If you are not satisfied with our response, and depending on your jurisdiction, you may have the right to make a complaint to your local data protection supervisory authority.

6. Retention of Information.

Subject to your right to request deletion of your personal information, we will retain your personal information as long as needed for your use of the Services, your approved receipt of marketing communications from us, our compliance with legal obligations, and to protect our or others' interests.

7. How We Respond to Do Not Track Signals.

Some web browsers may transmit "Do Not Track" signals. There is no consistent industry understanding of how to respond to these signals. Therefore, apart from honoring your specific rights as outlined in Section 6, we do not currently alter our data collection and usage practices when we detect such a signal from your browser.

8. Age of Users.

The Services are not intended for children. We do not knowingly collect or solicit information from anyone under the age of 13 (or a higher age if stipulated by local law in your jurisdiction). If we learn that we have collected personal information from a child under the relevant minimum age, we will delete that information as quickly as possible. If you believe that a child under this age may have provided us with personal information, please contact us at [Insert Email Address, e.g., privacy@onceuponatime.asia].

9. Cookie Policy.

This section describes how we use cookies and similar tracking technologies. For more detailed information, please refer to our full Cookie Policy [Consider creating a separate, linked Cookie Policy document or expand this section further if preferred].

  • What is a Cookie?A cookie is a small text file stored on your device when you visit our Services. Cookies help us personalize the Services by remembering user information.

  • Types of Cookies We May Use:

    • Necessary Cookies: Essential for the operation of the Services (e.g., account login).

    • Functionality Cookies:Enable us to remember your choices and customizations.

    • Analytical Cookies: Help us analyze how the Services are used and performing (e.g., Google Analytics).

    • Marketing Cookies:Track online activity to help deliver personalized content and ads.

  • Web Beacons (Tracking Pixels):These are small graphic files on web pages or in emails that help us understand user interaction.

  • How to Manage Tracking Technologies:You may be able to manage your preferences for Tracking Technologies via a cookie banner on our Website or through your web browser settings. Disabling or deleting cookies may affect your ability to use the Services fully.

10. Changes to Policy.

We are constantly trying to improve the Services, so we may need to change this Policy from time to time. The date of the last modification will be posted at the beginning of this Policy. It is your responsibility to check for updates. By continuing to access or use the Services after modifications, you indicate your agreement to be bound by the modified Policy.

11. Contact Us.

If you have any questions or concerns regarding this Policy, please send A4 Chronicles a message at privacy@onceuponatimestories.com
For other requests, you can contact us at support@onceuponatimestories.com